Due
Jan 15, 2020 by
11:59pm
Points
20
Submitting
a discussion post
Customer Needs As a customer, what needs and wants do you hope to have fulfilled by customer service providers. Do you needs match those covered in this week's reading? Please elaborate.
1579161540
01/15/2020
11:59pm
Rubric
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Discussion Rubric 2.1
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Discussion Rubric 2.1
Criteria
Ratings
Pts
This criterion is linked to a Learning Outcome
Original Post
_63
Posted at least two paragraphs by Wednesday.
threshold:
12
to >6.0 pts
Full Marks
blank
6
to >0.0 pts
Missing Content
The post was not submitted by Wednesday, was less than two paragraphs, or did not answer the prompt.
_321
0
to >0 pts
Nothing submitted.
blank_2
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/
12 pts
--
This criterion is linked to a Learning Outcome
Responses
_2089
Responded to at least two classmates by Sunday, and each response was at least 4 sentences.
threshold:
8
to >4.0 pts
Full Marks
_3356
4
to >0.0 pts
Partial
Only one response was submitted by Sunday or the responses were not at least four sentences each.
_7324
0
to >0 pts
No Responses
No responses were submitted by Sunday.
_6213
This area will be used by the assessor to leave comments related to this criterion.
/
8 pts
--
This criterion is linked to a Learning Outcome
Description of criterion
threshold:
5 pts
5
to >0 pts
Full Marks
blank
0
to >0 pts
No Marks
blank_2
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/
5 pts
--
Total Points:
20
out of 20
Rubric
Can't change a rubric once you've started using it.
Title
You've already rated students with this rubric. Any major changes could affect their assessment results.
Title
Criteria
Ratings
Pts
This criterion is linked to a Learning Outcome
Description of criterion
threshold:
5 pts
5
to >0 pts
Full Marks
blank
0
to >0 pts
No Marks
blank_2
This area will be used by the assessor to leave comments related to this criterion.
/
5 pts
--
This criterion is linked to a Learning Outcome
Description of criterion
threshold:
5 pts
5
to >0 pts
Full Marks
blank
0
to >0 pts
No Marks
blank_2
This area will be used by the assessor to leave comments related to this criterion.
/
5 pts
--
Total Points:
5
out of 5
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