Welcome
Welcome to HTM131, Customer Service Management
Please read the course syllabus. Each week you will be presented with discussion questions. For each question, post your response by Wednesday and then reply to two (2) other students' postings by Sunday. Additionally, there are two (2) projects. Weekly work is due Wednesdays and Sundays at midnight. No late work will be accepted.
Click on Modules tab on the left to begin.
Reading is available weekly within the Modules, and the entire textbook Download textbook is available as a PDF if you prefer that format.
This course content is offered under a CC Attribution Non-Commercial
Links to an external site. license. Content in this course can be considered under this license unless otherwise noted.