Customer Service Scenarios

This week you will begin preparing for your final project. For your final project, you should create a list of tips, tools, scripts, and ideas for 15 customer service scenarios.

These 15 scenarios should be ones that you hope to never face, but in the world of customer service, you most likely will encounter. These are 15 situations that you determine, and they can be from the resources provided this week, or from an actual situation. (If you use anything from another source, make sure to cite it properly.)

View these sites: 

• Formilla’s 25 Customer Service Scenarios (And How to Handle Them) Links to an external site.
• Ameyo’s 7 Challenging Customer Service Scenarios and How to Handle Them Links to an external site.
• Help Crunch’s 11 customer service scenarios and how to use them Links to an external site.
• Fresh Desk’s Bad Customer Service Scenarios You Should Avoid Links to an external site.
• Rachel Rafe’s Here Are 10 Script Templates for Tricky Customer Service Scenarios Links to an external site.
• User Like’s Solving the 7 Hardest Customer Service Scenarios Links to an external site.