Week 6

Reading

• Customer Service Telephone Skills

• Customer Service through E-mail and the Internet

Activity

• Search for some online merchandise and look for a website that provides either: customer service via email or online chat. Were these resources easy to locate, and would they be helpful to you as a consumer?

Homework

• Discussion Questions (for each question):
  • Post response by Wednesday
  • Respond to at least two (2) other students by Sunday