Week 4

Reading

• Extraordinary Customer-Situations

• Handling Challenging Customers

Video

• Dealing with Disruptive People
  

Activity

• Search on the Internet for a company's product return policy. Please answer the following:
  • Why did you select this company?
  • How clear is this policy?
  • Do you anticipate that customers might misinterpret anything?

Homework

• Discussion Questions (for each question):
  • Post response by Wednesday
  • Respond to at least two (2) other students by Sunday